Posts by Robin Pou
Leaders Who Establish Excellent Customer Service. (#225)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES One of my LinkedIn posts recently got major traction. As of today, it has been viewed over 36,000 times. For us, that’s “viral.” Read on to find out why we think it performed so well. “Quality in a service or product is not what you put…
Read MoreLeadership Gratitude Is a Funny Thing. (#224)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES I’ve gotten hooked on a song recently by TobyMac: “Faithfully.” It’s a solemn song born out of challenges the artist experienced in his family life. One line stops me in my tracks every time. “Feeling gratitude and not expressing it is like wrapping a present and…
Read MoreWhy Should I Give Away My Time? (#223)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES The other day, I was on a podcast promoting The Reluctant Disciple, my latest book. The host ended our conversation with a lightning round of questions. The last one was: “What is the best advice you’ve ever gotten?” “The greatest gift you can give someone is…
Read MoreIt Makes Me a Very Anxious Leader (#222)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES In the weeks leading up to the election, I observed a level of anxiety not typical for the leaders I usually encounter. One leader’s comment to me offered insight into how to lead without anxiety. “Conquer anxiety through action.” ― Jan L. Bowen (American executive coach) This…
Read MoreLeadership Pressure Is a Privilege. (#221)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES In 2023, we attended the US Open Tennis finals and discovered the saying that each player sees before walking onto the court: Pressure is a privilege. When embraced, it is one of the most powerful reframes of all time. Here’s why. “Pressure is a privilege” ― Billie…
Read MoreAre You Playing to Win? (#220)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES My college-aged son invited me to San Antonio for the Willie Nelson concert with his roommates and their dads. On the trip, he revealed some surprising news. “The best way to predict the future is to invent it” ― Alan Kay (American computing pioneer and inventor) This…
Read MoreWhat’s Holding You Back? (#219)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES I reflected on my coaching sessions over the past few weeks when thinking about this week’s newsletter topic. Across each of the different discussions, I was shocked to see one consistent theme. “The first step toward change is awareness. The second step is acceptance.” ― Nathaniel Braden…
Read MoreStop Being Stuck. Take a Leap Forward. (#218)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES This year in one of our Peer Groups, we are focusing on leadership influence. The assignment is for each CEO to map their leadership influence from the earliest days they can remember to the present. Some are reflecting on experiences as far back as high school.…
Read MoreDo You Need to Be Inspired? (#217)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES A radio host shared a conversation he overheard on a plane. A father said to his son, “if you look around your circle and don’t get inspired, you don’t have a circle, you have a cage.” The original quote is attributed to Nipsey Hussle, but here’s…
Read MoreDon’t Freeze. Take the Next Step. (#216)
The Confident Leader BOOST YOUR LEADERSHIP IN UNCERTAIN TIMES “My business is struggling. The economy is awful. I am barely hanging on. Things have to turn soon,” said Sean, the CEO of a real estate company. Two weeks later, something incredible happened. “Showing up is half the battle.” ― Ubiquitous Cliché This Week’s Edition When…
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